Rapid Telecoms

Telecommunications | Financial | Insurance

Rapid Telecoms embraces the full power of artificial intelligence
and cloud computing.

The last decade has seen the unified communications and collaboration (UCC) market evolve, transforming the way businesses communicate.

Coupled to the advent of 5G technology, the unified communications (UC) market is expected to expand at a rapid pace.
Acknowledging this growth trajectory, local UC provider Rapid Telecoms has landed!

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100% Hosted Unified Communications Provider
Unified Communications provides increased functionality on four different levels:
MOBILITY

Business user extensions with calls routed to users on their office phone, PC + headset or their mobile phone. This makes the person entirely mobile (onsite or offsite) while still being on the business’s telephony system and in that way they are always “present” and can be available to take or make calls which are recorded, reported on at the massively reduced cost compared to typical mobile usage;

EMBRACING AI

Intelligent Progressive dialer on demand – Embracing the power of AI, businesses can construct the steps they want followed for contacting targeted clients in any business process (for example, sales or collections) and the Intelligent Progressive Dialer executes it for you and offers scripting and a great progress tracking tool for campaign success monitoring;

CONTACT CENTRE

Contact Centre – Rapid Telecoms offers all the same functionality as traditional contact centre platforms (and more) and an implementation tool that allows businesses to implement the call flows themselves with a useful implementation guide, allowing for the full design and activation of IVRs, call recording, detailed graphical reporting, dialing rules and routing patterns etc;

AGILITY

Control and agility – An intuitive user interface enables any authorised administrator in the business to manage and change (through a simple “drag and drop” process) the PBX or Contact Centre setup and workflows and also have complete transparency on call costs and usage.

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